VoIP Monitoring as Software as a Service (SaaS)
Why VoIP monitoring as SaaS from Syserso Networks?
Syserso Networks supports telecommunications providers with comprehensive managed services such as lawful interception (§170 TKG), traffic and inventory data information (§174 TKG) as well as network and system monitoring.
Today, voice services usually run via Voice-over-IP (VoIP) with the Session Initiation Protocol (SIP). Where necessary, media gateways convert the signals between All-IP and ISDN. We also offer this powerful solution as Software-as-a-Service.
VoIP significantly expands the classic telephony functions, but also brings challenges – such as interoperability, registration or voice quality. Business customers expect maximum availability (up to 99.999%) and emergency call options that work at all times.
Our VoIP monitoring platform monitors all telephone traffic across networks – clearly arranged via a web interface with individually configurable widgets. In the event of malfunctions, it enables a structured and comprehensible error analysis with extensive assistance.
Some features:
Technical features
Central platform with customer-specific data storage
24/7 system availability and continuous monitoring
High availability through redundant system architecture
Quick troubleshooting in case of malfunctions
Comprehensive backup concept to protect against data loss
Regular maintenance including security updates and patches
Maintenance of the network sample installed on site as well as VPN connection
GDPR-compliant storage of data
Extensible services, e.g. helpdesk for VoIP and SIP topics
Organizational features
Flexible contract design according to individual customer requirements
Many years of experience with TKG-compliant services
Specially trained and security-cleared staff for administration and support
Continuous system maintenance and further development by experienced administrators
Rapid response and support in the event of operational disruptions
