Privacy Policy

1. Data privacy at a glance

General information

The following information will tell you what happens to your personal data when you visit our website. Personal data is any data that identifies you as an individual. For detailed information on data protection, please refer to our Privacy Policy listed below.

Data capture on our website

Who is responsible for data capture on this website?

Data processing on this website is carried out by the website operator, whose contact details can be found in this website’s legal notice.

How do we capture your data?

We capture some of your data if you disclose it to us. This could be data you enter in a form.
Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. about the internet browser, operating system, or the time you visit a page). This data is collected automatically as soon as you visit our website.

What do we use your data for?

Some of the data is captured so that the website works properly. Other data can be used to analyse your behaviour as a user.

What rights do you have to your data?

You have the right to receive information free of charge at any time about the origin, recipients and purpose of the data stored about you. You also have the right to rectification, restriction of processing, or erasure of this data. You can contact us at any time at the address given in the legal notice if you have any more questions about data privacy. Furthermore, you have the right to complain to the supervisory authority concerned.

Analytical and third-party tools

When you visit our website, the way you surf can be statistically analysed. This is primarily performed by cookies and analysis programs. Analyses of your surfing patterns are usually anonymous; surfing patterns cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information about this in the following Privacy Policy.

You can object to this analysis. This Privacy Policy will tell you how you can object.

2. General and mandatory information

Data privacy

This website’s operator takes protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this Privacy Policy. Different types of personal data are captured when you use this website. Personal data is any data that identifies you personally. This Privacy Policy explains what data we collect and what we use it for. It also outlines how and why this is done.

We would like to point out that online data transmission (e.g. e-mail communications) can present security risks. Complete protection of the data from access by third parties is not possible.

Data controller

The data controller for this website is:

Syserso Networks GmbH, Ahrensburger Strasse 8, 30659 Hanover, Germany + 49 (0)511 74 01 92-0

 

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing of personal data (e.g. names, e-mail addresses, etc.)

Data protection officer:

Althammer & Kill GmbH &Co. KG, Roscherstrasse 7, 30161 Hanover, Germany Phone +49 (0)511 330603-90 e-mail kontakt-dsb@althammer-kill.de

 

Revoking consent to data processing

Many data processing operations are only possible if you provide consent. You can revoke consent you have already given at any time. All you need to do is send us an informal message by e-mail. If you withdraw your consent, it does not prejudice the lawfulness of the data processed until that juncture.
Right to object to data collection in specific cases and to direct marketing (art. 21 GDPR)

If data processing is carried out pursuant to art. 6 (1) lit. e or f GDPR, you have the right to object to processing of your personal data at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions. The legal basis on which processing is based can be found in this Privacy Policy. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or processing serves the purpose of asserting, exercising, or defending legal claims (objection under art. 21(1) GDPR).

If your personal data is processed for direct-marketing purposes, you have the right to object at any time to the processing of your personal data for marketing of this type; this also applies to profiling if it is related to this type of direct marketing. If you object, your personal data will then no longer be used for direct marketing purposes (objection pursuant to art. 21 (2) GDPR).

Right to lodge a complaint to the supervisory authority concerned

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint to a supervisory authority, in particular in the member state where they usually live, work, or at the place where the alleged breach has taken place. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to receive data that we process automatically on the basis of your consent, or to execute a contract, forwarded to you or to a third party in a standard, machine-readable format. If you request that the data be transferred directly to another person, this will only be done if technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can spot an encrypted connection if the browser’s address bar changes from “http://” to “https://” and by the padlock in your browser bar. If SSL or TLS encryption is enabled, third parties cannot read the data you transmit to us.

Information, restriction of processing, erasure, and rectification

Based on relevant legal provisions, you have the right at any time to information free of charge about your personal data, its origin and recipients, the purpose of the data processing and, if applicable, a right to rectification, restriction of processing or erasure of this data. You can contact us at any time at the address in the legal notice about this and any other issues.

Right to restriction of processing

You have the right to request that processing of your personal data is restricted. If you have any questions about this, you can contact us at the address in the legal notice at any time. You have the right to restrict processing in the following cases:

• If you dispute the accuracy of the personal data we have about you, we will usually need time to verify this. While we are looking into this, you have the right to request processing of your personal data be restricted.

• If processing of your personal data has taken place/is taking place unlawfully, you can request restriction of data processing instead of erasure.

• If we no longer need your personal data, but you require it to exercise, defend or enforce legal claims, you have the right to request restriction of the processing of your personal data instead of erasure.

• If you have lodged a complaint pursuant to art. 21 (1) GDPR, our and your interests must be weighed up. If it is not yet clear whose interests are more important, you have the right to demand processing of your personal data be restricted.

• If you have restricted processing of your personal data, this data may – apart from being stored – only be processed with your consent or to establish, exercise or defend legal claims or to protect the rights of another natural or legal person or due to a key public interest by the European Union or a member state.

3. Data capture on our website

 

Cookies

This website uses cookies in some cases. Cookies do not cause any damage to your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective, and reliable. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are what’s known as session cookies. They are automatically deleted when you leave the website. Other cookies are stored on your device until you delete them. These cookies enable us to identify your browser on your next visit. You can set your browser so that you are told when cookies are placed and only allow cookies in certain cases, exclude acceptance of cookies in certain cases, or in general, and enable automatic deletion of cookies when you close the browser. If cookies are disabled, this website’s functionality might be restricted.
Cookies required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping carts) are stored pursuant to art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies to provide its services in a technically flawless and enhanced manner. If other cookies (e.g. cookies to analyse your surfing patterns) are stored, these are dealt with separately in this Privacy Policy.

Server log files

This website’s provider automatically collects and stores information in server log files, which your browser automatically transmits to us. This information is as follows:

• The browser type and the referrer URL’s operating system

• Host name of the computer accessing the website

• Time of the server request

• IP address

• This data is not amalgamated with other data sources.

This data is captured pursuant to art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in presenting and optimising the website in a perfect way, which is why the server log files need to be recorded.

Contact form

If you send us enquiries via the contact form, these details, including the contact information, will be stored by us to process the enquiry and any potential follow-up questions. We will not forward this data without your consent.
Therefore, the data entered in the contact form is only processed following your consent (art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal message by e-mail. Withdrawal of your consent will not prejudice the lawfulness of the data processed until that juncture. We will keep the data you enter in the contact form until you ask us to delete it, withdraw your consent to storing it or the purpose for storing the data no longer applies (e.g. after we have finished processing your enquiry). This is without prejudice to mandatory legal provisions – in particular statutory retention periods.

Registration on this website

You can register on our website to use additional functions. We only use this data so that you can use the offering or service you have registered for. The mandatory information requested during registration must be provided in full. Otherwise we can reject your registration. If any major changes take place, for example in the scope of the offering or should technical changes be required, we will use the e-mail address provided during registration to inform you accordingly. Processing of the data entered during registration is based on your consent (art. 6 para. 1 lit. a GDPR). You can revoke consent you have already given at any time. All you need to do is send us an informal message by e-mail. Withdrawal of your consent will not prejudice the lawfulness of the data processed until that juncture. We will only store the data captured during registration while you are registered on our website. Afterwards, the data will be deleted. This is without prejudice to mandatory retention periods.

Processing of data (customer and contract data)

We collect, process, and use personal data only if required to establish, create, or amend the legal relationship (legacy data). This is done pursuant to art. 6 para. 1 lit. b GDPR, which permits data processing to fulfil a contract or take pre-contractual measures. We capture, process, and use personal data about the use of our website (usage data) only if this is necessary to enable the user to use the service or to charge for it.
The customer data captured will be deleted after completion of the order or termination of the business relationship, without prejudice to statutory retention periods. Data transmission when concluding contracts for services and digital content
We only transmit personal data to third parties if necessary for contract-processing purposes, for example to the bank that is processing payments.
Further transmission of the data will not take place, or only if you have provided your explicit consent. Your data will not be passed on to third parties, for example for advertising purposes, without your explicit consent. The basis for data processing is art. 6 para. 1 lit. b GDPR, which permits processing of data to fulfil a contract or to take pre-contractual measures.

4. Plugins and tools

YouTube with enhanced data protection

Our website uses plugins from YouTube’s website. The operator of this website is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. We use YouTube in Privacy Enhanced Mode. According to YouTube, this mode means that YouTube does not store any information about visitors to the website before they watch a video. However, Privacy Enhanced Mode does not necessarily mean that data is not passed on to YouTube partners. This is how YouTube connects to the Google DoubleClick network – regardless of whether you watch a video. Once you start watching a YouTube video on our website, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account. Furthermore, after starting to watch a video, YouTube may store various cookies on your device. With the aid of these cookies, YouTube can obtain information about visitors to our website. Some of this information is used to collect video statistics, improve the user experience, and prevent fraud. The cookies remain on your device until you delete them. If applicable, further data processing operations may be triggered, over which we have no control, after you start watching a YouTube video. YouTube is used to make our online offerings look appealing. This constitutes a legitimate interest within the meaning of art. 6 para. 1 lit. f GDPR. For more information about YouTube privacy, please see their privacy policy at: https://www.youtube.com/t/privacy_at_youtube

Google Web Fonts

This site uses web fonts provided by Google to display fonts in a standardised way. When you visit a page, your browser loads the web fonts into its browser cache to display text and fonts properly. As a result, your browser needs to connect to Google’s servers. This enables Google to see that our website has been accessed via your IP address. Google Web Fonts are used to make our online offerings look attractive. This constitutes a legitimate interest within the meaning of art. 6 para. 1 lit. f GDPR. If your browser does not support web fonts, your computer will use a standard font. For more information on Google Web Fonts, see https://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy.

Google Maps

This site uses Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
To use Google Maps functions, you IP needs to be saved. This information is usually transferred to a Google server in the US and stored there. The provider of this site has no influence on the transmission of this data.
Google Maps is used to make our online offerings look attractive and so that you can find the places stated on the website more easily. This constitutes a legitimate interest within the meaning of art. 6 para. 1 lit. f GDPR.

More information on user data can be found in Google’s privacy policy: https://policies.google.com/privacy.

Google reCAPTCHA

We use Google reCAPTCHA (“reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
The purpose of reCAPTCHA is to check whether the data input on this website (e.g. in a contact form) is by a human or by a robot. To do so, reCAPTCHA analyses the behaviour of the website visitor based on various attributes. This analysis begins automatically as soon as the website visitor clicks on the website. For analysis purposes, reCAPTCHA evaluates various types of information (e.g. IP address, time spent by the visitor on the website, or mouse clicks made by the user). The data captured during the analysis is forwarded to Google. The reCAPTCHA analyses run in the background. Website visitors are not informed that an analysis is taking place. The data processing is based on art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its online offerings from cyber espionage and spam. For more information on Google reCAPTCHA and Google’s privacy policy, please see the following links: https://www.google.com/intl/de/policies/privacy and https://www.google.com/recaptcha/intro/v3.html

This website uses CleverReach to send newsletters. The provider is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. CleverReach is a service that can organise sending and analysing newsletters. The data you enter to subscribe to our newsletters (e.g. your e-mail address) is stored on CleverReach’s servers in Germany or Ireland. By sending our newsletter via CleverReach, we can analyse the behaviour of newsletter recipients. For example, we can see how many people opened the newsletter and how frequently they clicked on links in the newsletter. Conversion tracking can also analyse whether clicking on links in the newsletter led to a certain predefined course of action (e.g. purchasing a product on our website). Click here for more information about data analysis via the CleverReach newsletter: https://www.cleverreach.com/en/privacy-policy/
Processing of the data is based on your consent (art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time by unsubscribing to newsletter. Withdrawal of your consent does not prejudice the lawfulness of the data processed until that juncture.
If you do not wish CleverReach to analyse data about you, you will need to unsubscribe to the newsletter. Please use the link in the newsletter to do so. Furthermore, you can also unsubscribe to the newsletter directly on the website.

We will store the data you give us to receive the newsletter until you unsubscribe. Afterwards, we will delete this data from our own servers and CleverReach’s servers without prejudice to data we store for other purposes (e.g. e-mail addresses for the members section). For more details, please see CleverReach’s data privacy regulations at: https://www.cleverreach.com/en/privacy-policy.

5. Analysis tools and advertising

This website uses Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, US. Google Analytics uses cookies. These are text files that are stored on your computer and enable analysis of how you use the website. This information is usually transferred to a Google server in the US and stored there. Google Analytics cookies are stored pursuant to art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the anonymised analysis of user behaviour to optimise both its website and its advertising.

IP anonymisation

We have enabled IP anonymisation on this website. As a result, before transmission to the US, Google will truncate your IP address within member states of the European Union or in other countries who have signed the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the US and truncated there in exceptional cases. On behalf of this website’s operator, Google will use this information to evaluate how you use the website, to compile reports on website activity and provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by Google Analytics from your browser will not be amalgamated with other data from Google.

Browser plugin

You may object to cookies by selecting the appropriate settings on your browser, however, please note that if you do so you might not be able to use this website’s full functionality. You can also prevent capture of data generated by the cookie and relating to how you use the website (including your IP address) to Google and processing of this data by Google by downloading and installing the browser plugin under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Objection to data collation

You can prevent capture of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent capture of your data when you visit the website in the future: Disabling Google Analytics. You can find more information on how Google Analytics handles user data in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.
Processing order data We have signed an order data processing contract with Google and meet the stringent requirements of the German data protection authorities to the full when we use Google Analytics.

Google Analytics’ demographics function

This website uses Google Analytics’ demographics function. As a result, reports can be drawn up on age, gender and interests of people who visit the website. This data stems from interest-based advertising from Google and visitor data from third-party providers. This data cannot be attributed to a particular person. You can disable this function at any time via the ad settings in your Google account or prohibit capture of your data by Google Analytics as stated in the clause on objecting to data capture.