As part of its comprehensive solutions for managed services, Syserso Networks already offers numerous telecommunications providers services such as lawful interception (§170 TKG), traffic and inventory data information (§174 TKG) as well as network and system monitoring. In today’s telecommunications networks, Voice-over-Internet-Protocol (VoIP) is almost exclusively used for voice services using the Session Initiation Protocol (SIP) as the signaling protocol. Where it is still necessary, media gateways take over the conversion of signals coming from the telephone provider’s all-IP network into ISDN and vice versa. Syserso Networks now also offers this comprehensive software solution as Software as a Service.

VoIP has greatly simplified telecommunications and, compared to the classic ISDN service, has expanded it to include many functions beyond just telephoning. At the same time, however, numerous challenges can arise in the VoIP network at various points – from interoperability problems to registration errors to poor voice quality.

In contrast to many Internet services, end customers – especially business customers – expect very high availability from their telephone service, ideally 99.999%. In addition, critical functions such as making emergency calls must be guaranteed at all times.

It is therefore important to monitor both individual aspects and all telephone traffic continuously and across networks. VoIP monitoring platforms are ideal for this purpose, which clearly display the information relevant to the respective network operator via a user-friendly web interface with freely configurable applications (widgets). In the event of an error, the platform enables an in-depth, yet comprehensible and structured analysis with numerous assistance.