On-site services
Why choose on-site services from Syserso Networks?
24/7 FLM (First Line Maintenance)
- The 24/7 FLM on-call service is available 7 days a week, 24 hours a day, in order to quickly implement necessary on-site operations.
- Upon request, a service technician arrives at the respective location and carries out the previously defined troubleshooting measures – for example:
- Replacement of assemblies
- Resetting systems
- Level measurements
- The SLM on-call service is an extension of the basic support (hotline and remote diagnosis).
- In the event of deeper technical problems, an experienced technician from Syserso Networks comes directly to the scene of the incident to analyze the fault and completely rectify it – until the system is ready for operation again.
- On-site assignments take place during normal business hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
- Technicians are available around the clock, 7 days a week, for on-site assignments.
- Round-the-clock availability, 7 days a week
- Fast on-site operations for fault clearance
- Typical activities:
- Replacement of assemblies
- Resetting the system
- Level measurements
8/5 SLM (Second Line Maintenance) – On-call duty
- Expansion of basic support (hotline and remote diagnosis)
- On-site problem analysis and elimination within regular working hours
- Processing until complete troubleshooting
- Round-the-clock service, 7 days a week
- Expansion of hotline and remote diagnosis through on-site interventions in the event of complex faults
- Comprehensive problem analysis and troubleshooting by experienced technicians
- Processing until full operational readiness is restored
- Fast response in the event of a fault – even outside business hours
- Qualified technicians with in-depth system know-how
- Complete on-site problem resolution – no time limit
- Flexible service-level models—customizable to meet your needs
